I'm trying to pull Trang down from Google Books--could they set that site up to be any LESS user-friendly? Obviously, the book never went up in their store, but I want the excerpts down from their free site, too. The problem is that I canceled out my account there, and now there is literally NO WAY their system will either let me take down my own book, or God forbid, actually contact a human being so that they can do it. Everything is scripted, and since my situation doesn't really fit the script options, I can't tell them what's going on. Instead, I was forced to re-sign up and act like someone else put my book up--crazy. And I have no idea if that's going to work or if I'm going to have to file a DMCA complaint against myself. Beyond stupid. I regret ever having engaged with these fuckwits in the first place.