Maybe it's the Revenge of the Tech Department

Ai-yi-yi. I bought Acrobat and paid $20 to be sent a backup disc, because I didn't want to lose the software if my computer crashed. And I'm hoping that investment will pay back in spades, because I cannot get the downloaded version to work (it says it is missing files). I called tech support, who transferred me to customer service, and the two people in the two different departments are telling me two totally different things, with each suggesting that the other is an idiot.

Hopefully I can get it to work off the disk when it comes. It's annoying because I was really hoping to have Trang at least partially laid out by now.